Cancellation and Refund
Cancellation and Refund Policy
1. Introduction
Thank you for shopping with Kausheyam Banaras. We want you to be completely satisfied with your purchase. This Cancellation and Refund Policy outlines the terms and conditions under which we offer cancellations and refunds for products or services purchased through our website.
2. Cancellations
- You may cancel your order within 12 hours/days after placing it. To cancel your order, please contact us at kausheyam.banaras@gmail.com with your order details.
- After the cancellation window has passed, we may no longer be able to process a cancellation.
3. Refunds
- If you are eligible for a refund, it will be processed back to the original payment method.
- Refund requests must be made within 3 days of receiving the product or service.
- We offer refunds for the following reasons:
- Defective or damaged product
- Incorrect product received
- Services not as described
- Refunds are not available for:
- Change of mind or dissatisfaction with the product or service
- Products or services marked as non-refundable
4. How to Request a Refund
To request a refund, please contact us at kausheyam.banaras@gmail.com with the following details:
- Order number
- Reason for the refund
- Proof of purchase or transaction (if required)
5. Processing Time
Refunds will be processed within 10 business days of receiving your refund request. Depending on your payment method, it may take additional time for the refund to appear in your account.
6. Shipping Costs
If the product is being returned, the customer is responsible for shipping costs unless the return is due to our error (e.g., defective or incorrect product).
7. Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
8. Contact Us
If you have any questions regarding our Cancellation and Refund Policy, please contact us at kausheyam.banaras@gmail.com.