• Dry clean only.
• Store in a muslin cloth or Kausheyam Banaras bag.
• Keep in a dry, cool place.
• Zari is sensitive to moisture and weather changes.
• Avoid spraying perfume or deodorant directly on the fabric.
• Air out the garment every few months.
• Handle gently to prevent damage to delicate threads.

Orders are dispatched within 10 to 12 working days. We provide free shipping across India. For international orders, additional shipping charges apply and must be covered by the customer.

We offer a 7-day exchange and return policy. Once we receive the returned product and it passes our quality check, the refund will be processed within 15 working days.

*Sarees with Fall and Pico are not eligible for returns or exchange.

Please note that a standard deduction of ₹999 will be applicable to all returns or refund requests. By initiating a return/refund, you agree to this deduction. 

Stitched Add-Ons: Returns & Alterations

Our stitched add-ons, including blouses, corsets, waistcoats, and jackets, are made especially as per your selected size and requirements. Because each piece is customised for you, stitched add-ons are not eligible for return, exchange, or refund.

Need a little alteration? We’re happy to help. If your piece needs any alteration, please reach out to us and we’ll do our best to assist you. The courier charges for sending the product to us for alteration will be borne by the customer, while we’ll take care of the shipping cost when sending the altered product back to you.

We want your piece to fit you just right.

Each creation at Kausheyam Banaras is carefully woven by hand, reflecting the dedication of our artisans. This traditional process naturally brings slight variations in texture and pattern, making every item distinct and special. Please be aware that colors may appear a bit different on your screen compared to how they look under natural light, due to professional photography and display settings. We hope you embrace and cherish these authentic qualities that are the hallmark of genuine handloom work.

For a better understanding of your chosen piece, you’re welcome to connect with us via video call anytime.